"I would also like to thank you and your team for your exceptional service. Frankly in thirty years of doing business I have never come across a firm who takes the term ‘service excellence’ so to heart. From my making the first phone call, to your teams on schedule arrival and courteous and professional manner you were superb. I sincerely hope that you continue to succeed and please feel free to use this correspondence and my name when references are called for. Thank you again."